Ordering Frequently Asked Questions
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Please allow up to 4 business days for order processing and dispatch.
Estimated delivery time is an additional 3-6 business days dependent on your location (metro / regional).
If your order is delayed, please contact support@smilecacao.com.au and we will help you.
Please keep in mind that shipping services may experience delays due to COVID-19. Please also make allowances for extenuating circumstances and peak periods such a Christmas.
DO YOU SHIP INTERNATIONALLY?
At this time, with severe interruption and delays in international delivery, we are shipping within Australia only.
IS PICKUP AVAILABLE?
Our distribution centre is not open to the public at this time. Shipping is required on all orders and is FREE for all orders over $80!
HOW DO I SPEAK TO A HUMAN?
Our emails are monitored by real, living and loving humans! Connect with us and we will help you!
HOW CAN I ACCESS WHOLESALE PRICING?
For orders of 5kg or more (any combination of bag sizes), please apply for a wholesale login HERE to access wholesale pricing.
HOW CAN I BECOME A SMILE CACAO AFFILIATE?
Becoming an affiliate is a rewarding of helping others experience this incredible cacao. Simply APPLY to receive your affiliate link to add to your website or to send to your friends and family. Every time they order, you will receive commissions. You can track your commissions and sales as well as access marketing material to help you promote to your community. Submit your application to learn more.
WHERE DO YOU SOURCE YOUR CACAO FROM?
Learn all about our incredible sourcing, our organic and sustainable farming practices and so much more in our ‘Why Smile Cacao?’ section.
ANY OTHER QUERIES?
Reach out and connect and we will be happy to answer your question!
